Privacy policy
Effective date: September 2026
Last updated: September 2026
This Privacy Policy explains how Sierra Madre Supplies, LLC, an Arizona limited liability company doing business as UNIQ Supply ("UNIQ Supply," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit uniqsupply.com (the "Site"), create a business account, place an order, or otherwise interact with us.
We sell wholesale supplies to businesses in the United States. Most of the personal information we handle belongs to people acting on behalf of a business, such as owners, buyers, and accounts payable staff. This policy applies to that information, as well as to information about anyone who visits the Site.
This policy does not apply to third-party websites or services you may reach through links on our Site. Please review their privacy policies separately.
1. Information We Collect
In the past 12 months, we have collected the categories of personal information below. We collect only what we need to run our wholesale business.
| Category | Examples | Source |
|---|---|---|
| Identifiers and contact details | Name, business name, job title, email, phone number, billing and shipping addresses, account username | You, when you create an account, place an order, request a quote, or contact us |
| Business and tax information | Business type, resale or tax-exemption certificate, tax ID or EIN | You, when you apply for a wholesale account or tax-exempt status |
| Commercial information | Products ordered, order history, quotes, invoices, returns, payment status | Created when you do business with us |
| Payment information | Payment method type and the last four digits of a card. Full card numbers are handled by our payment processors, not stored by us | You, through our payment processors |
| Internet and device activity | IP address, browser and device type, pages viewed, links clicked, referring site, time on site, cart activity | Collected automatically through cookies, pixels, and similar tools |
| Approximate location | City, state, or ZIP code inferred from your IP address | Collected automatically |
| Communications | Emails, chat messages, call notes, reviews, survey responses | You, when you contact us or respond to us |
| Marketing preferences | Email and SMS subscription status and consent records | You, when you subscribe or unsubscribe |
| Inferences | Product interests based on browsing and purchases | Derived from the information above |
We do not intentionally collect sensitive personal information such as Social Security numbers, health information, or precise geolocation. If you include sensitive information in a message to us, we use it only to respond to you.
2. How We Use Information
We use personal information to:
- Create and manage business accounts, including wholesale pricing and approval
- Process, fulfill, ship, and invoice orders, and handle returns
- Verify tax-exempt or resale status and collect the correct sales tax
- Respond to questions, quote requests, and support requests
- Send order confirmations, shipping updates, and other service messages
- Send marketing emails and text messages where you have agreed to receive them, including about products from our Frozen Dessert Supplies store
- Understand how the Site is used and improve our products, pricing, and Site
- Show you relevant ads on other websites and platforms, subject to your opt-out rights (Section 4)
- Detect and prevent fraud, abuse, and security incidents
- Meet legal, tax, accounting, and recordkeeping obligations, and enforce our terms
We will not use personal information for purposes that are materially different from these without telling you first.
3. How We Disclose Information
We do not sell customer lists or rent your contact information. We disclose personal information only to the parties below.
Service providers. Companies that help us run our business, under contracts that limit their use of your information to the services they provide to us. These include:
- Shopify, which hosts our store, account, and order data and sends some of our emails. See Shopify's Privacy Policy.
- Payment processors, Shopify Payments and PayPal, which handle card and account details.
- Shipping and freight carriers, which receive the details needed to deliver your orders.
- HubSpot, which we use to manage customer relationships and send email and text messages.
- Analytics providers, such as Google Analytics.
- Tax, accounting, and legal advisors, who help us meet our legal obligations.
Advertising partners. Companies like Google, Microsoft (Bing), and Meta may collect information through cookies and pixels on our Site to show you ads. Some state laws treat this as a "sale" or "sharing" of personal information. See Section 4 for how to opt out.
Our other brand. Sierra Madre Supplies, LLC also operates Frozen Dessert Supplies (frozendessertsupplies.com). Because both stores are run by the same company, customer information may be used across both brands for customer service, account management, and marketing. This is not a sale or disclosure to a third party. If you do not want to receive marketing about Frozen Dessert Supplies products, contact us or use the unsubscribe link in any marketing email.
Legal and safety. We may disclose information when required by law, subpoena, or court order, or when we believe in good faith it is needed to protect our rights, property, or safety, or those of our customers or others.
Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.
With your direction. We share information when you ask us to, such as providing documents to your accountant or another vendor you name.
4. Cookies, Pixels, and Tracking
We and our partners use cookies, pixels, tags, and similar tools on the Site. They fall into three groups:
- Necessary: keep your cart, login, and checkout working, and help prevent fraud. The Site does not work properly without them.
- Analytics: help us understand how the Site is used, such as Google Analytics. You can also use Google's opt-out tool.
- Advertising: let partners such as Google Ads, Microsoft Advertising (Bing), and Meta measure ads and show you ads on other sites.
Your choices. Where a cookie banner is shown, you can use it to manage non-essential cookies. You can also block or delete cookies in your browser settings. Blocking cookies may affect how the Site works.
Opting out of sale, sharing, and targeted advertising. Use the "Your privacy choices" link in the Site footer to opt out. We also treat a Global Privacy Control (GPC) signal from your browser as a valid opt-out request for that browser. Because opt-outs are tied to cookies, you may need to opt out again on each browser or device, or after clearing cookies.
Do Not Track. Browsers' "Do Not Track" setting has no common standard, so we do not respond to it. We do honor GPC as described above.
5. Email and Text Messages
Email. We send order and account emails as part of doing business with you. If you subscribe, we also send marketing emails about products, pricing, and promotions. You can unsubscribe from marketing emails at any time using the link in any marketing email. You will still receive order and account emails.
Text messages (SMS). We send marketing or informational text messages only if you give consent, for example by checking a box or texting a keyword. Consent to receive marketing texts is not a condition of any purchase.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to cancel at any time. Reply HELP for help, or contact us using the details below.
- Carriers are not liable for delayed or undelivered messages.
Mobile phone numbers, SMS opt-in data, and consent will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. This does not include service providers that help us send text messages.
6. How Long We Keep Information
We keep personal information only as long as needed for the purposes in this policy, then delete or de-identify it.
| Information | Typical retention |
|---|---|
| Orders, invoices, and tax-exemption certificates | 7 years after the transaction, for tax and accounting records |
| Business account details | While the account is active, plus 3 years |
| Marketing subscription and consent records | Until you unsubscribe, plus 4 years as proof of consent |
| Support communications | 3 years |
| Analytics and advertising data | Up to 26 months, or as set by the provider |
We may keep information longer when required by law or to resolve disputes.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. These include encrypted (TLS) connections and relying on PCI-compliant processors for payment cards. No system is completely secure, so we cannot guarantee the security of information. Please keep your account password private and tell us right away if you suspect unauthorized access.
8. Children's Privacy
Our Site and products are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.
9. Your Privacy Rights
Depending on where you live, you may have the rights below. California's law covers people acting on behalf of a business, such as wholesale buyers. Some other states' laws cover only individuals acting in a personal capacity. We honor the rights below for all customers where we reasonably can, even when the law does not require it.
- Know and access: ask what personal information we have about you, how we got it, why we use it, and who we disclose it to, and get a copy.
- Correct: ask us to fix inaccurate information.
- Delete: ask us to delete your information. We may keep records we must keep by law, such as tax and order records.
- Portability: get your information in a usable format.
- Opt out of sale, sharing, and targeted advertising: see Section 4.
- Limit use of sensitive information: we do not use sensitive personal information for any purpose that would give rise to this right.
How to make a request. Email customersolutions@uniqsupply.com or call (208) 925-3178. We will ask for information to verify your identity, usually by matching details you give us to our records. We only use that information to verify your request.
Authorized agents. Someone you authorize can make a request for you. We may ask for signed permission and may ask you to verify your identity directly.
Response time. We respond within 45 days. If we need more time, we will tell you why and may take up to 45 more days as allowed by law.
Appeals. If we deny your request, you can appeal by replying to our decision or emailing us with "Privacy Appeal" in the subject line. We will respond within the time required by law. If you disagree with the result, you may contact your state Attorney General.
No discrimination. We will not deny you service, charge a different price, or give you a lower level of service because you used your privacy rights.
California "Shine the Light." California residents may ask whether we disclosed personal information to third parties for their own direct marketing in the prior year. We do not make such disclosures. You can send questions to the contact details below.
10. Changes to This Policy
We may update this policy from time to time. We will post the new version here and change the "Last updated" date. If we make material changes, we will notify you by email or a notice on the Site before they take effect.
11. Contact Us
For questions about this policy or to exercise your privacy rights, contact us:
UNIQ Supply
366 Dividend Dr, Suite 100
Rexburg, Idaho 83440
United States
Email: customersolutions@uniqsupply.com
Phone: (208) 925-3178
